Job Description

Job Title: Customer Success Executive

Location: Gandhinagar Gujrat

Type: Full-time

Shift: Rotational (including Sundays)

Job Summary: We are looking for a proactive and customer-focused Customer Success Executive to ensure a seamless experience for learners, partners, and stakeholders. This role involves managing inbound queries, guiding learners on platform usage, proactively engaging learners to encourage course completion and certification, and coordinating internally to resolve concerns. The ideal candidate is a strong communicator with a passion for helping others succeed and is flexible to work in rotational shifts, including weekends.

Key Responsibilities:

Inbound Support & Communication: Handle incoming tickets/emails/chats from learners, partners, and stakeholders. Respond promptly with clear, accurate, and helpful information.

Outbound Learner Engagement: Initiate outbound communication via email, chat, or calls to encourage learners to complete their courses and earn certifications. Share timely reminders and support resources.

Platform & Tool Guidance: Assist learners in navigating the platform and understanding the course and certification process.

Conduct walkthrough sessions or connect with learners via calls when necessary.

Internal Coordination: Collaborate with internal teams (content, tech, product team) to resolve escalated issues and track ticket resolution. Ensure follow-ups are done in a timely and professional manner.

Shift & Availability: Be flexible to work across any shift, including rotational shifts and Sundays as part of the support coverage.

Required Skills & Qualifications: 1-3 years of experience in customer success, support, or related roles.

Strong verbal and written communication skills.

Empathetic, learner-first attitude with a proactive mindset.

Familiarity with CRM systems and support tools.

Required but not mandatory.

Ability to work in a dynamic, fast-paced environment.

What We Offer: An opportunity to positively impact learners' careers.

Supportive team environment and continuous learning.

Flexible working hours and growth opportunities.

Job Types: Full-time, Permanent

Pay: ?100,000.00 - ?300,000.00 per year

Schedule:

Rotational shift Weekend availability
Work Location: In person