Job Description

Key Responsibilities

Serve as the

primary point of contact

for assigned clients. Manage

end-to-end client servicing

- from onboarding to delivery. Coordinate with design, strategy, and creative teams to ensure timely execution. Review deliverables for

accuracy, branding consistency, and quality (QA)

before client handover. Maintain

100% error-free client communication and delivery

. Understand client requirements clearly and translate them into actionable briefs. Proactively identify opportunities for account growth and upselling. Handle

Key Account Management (KAM)

for priority clients. Track project timelines, approvals, and feedback to avoid delays. Ensure high client satisfaction, retention, and relationship building.

Requirements

1-3 years of experience in

Client Servicing / Customer Success / Account Management

(preferably in a creative, branding, or digital agency). Strong understanding of

design/creative workflows

(branding, campaigns, UI/UX, etc.). Excellent

communication & presentation skills

(verbal + written). Strong

attention to detail

for QA and error-free delivery. Ability to manage multiple clients/projects simultaneously. Familiarity with tools like

Figma, Adobe Creative Suite, Trello/Asana, MS Office/Google Workspace

. Problem-solving mindset with a client-first approach.
Job Type: Full-time

Pay: ₹10,919.37 - ₹30,000.00 per month

Experience:

Brand Servicing Executive: 2 years (Required) Customer Retention: 1 year (Required) Agency Servicing: 1 year (Required) Client Partner - Creative: 1 year (Required)
Language:

English (Preferred)
Work Location: In person