Job Description

Roles and Responsibilities:

Help and guide customers in starting their journey on our product. To Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. Ensures all customers are successfully using the product or service they've purchased from the company. Need to be the first face for the customers and should be available to answer any in-bound questions and provide support. Creating Excel reports showing client status as on date. Sharing usage reports and other statistics with clients. Updating client party data in the software for service modules. Assisting in creating PowerPoint presentations (training will be provided). Updating CRM and handling a few other assigned tasks.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Paid sick time Provident Fund
Application Question(s):

How many years of experience do you have in customer service? Rate your English communication (1-Poor, 2-Average, 3-Good, 4-Very good, 5- Excellent). What is your current CTC? What is your expected CTC? How soon can you join us? What is your current location? Are you willing to travel till Andheri (Sakinaka)?
Work Location: In person