Job Description

About Us:

We are a fast-growing B2B kidswear brand supplying fashionable, high-quality collections to retailers and wholesalers across India. Beyond products, our goal is to build long-lasting relationships with our clients and support them in growing their business.

Role Overview:

We are hiring a Customer Success Coordinator (Part-Time) who can connect with our existing customers, collect feedback, and strengthen client relationships. This role is one day per week (in-office), focused on making clients feel valued and connected with our company.

Key Responsibilities:

Reach out to existing customers once a week over (calls/WhatsApp/email).

Ask for feedback:

- How are sales going?

- Which products are selling well?

- Any challenges or suggestions?

- Send thank you messages/emails after conversations.

Document customer feedback and share a weekly report with management.

Spot opportunities for upselling/cross-selling based on client needs.

Act as the friendly voice of our brand, ensuring clients feel supported.

Requirements:

Strong communication skills in Hindi & English.

Warm, approachable, and confident personality.

Ability to build trust and connect with clients.

Organized with good follow-up discipline.

Prior experience in customer service, telecalling, or account management is a plus (but not mandatory).

Work Structure:

Part-time: 1 day per week

Calls/emails can be managed from office or remote.

Weekly summary report to be submitted.

Compensation & Perks:

Fixed part-time stipend.

Incentives possible based on customer engagement and retention.

Future opportunity to grow into Customer Success / Key Accounts Manager role as company scales.

Job Type: Part-time

Pay: ₹2,000.00 - ₹4,000.00 per year

Expected hours: 8 per week

Work Location: In person