Job Description

Organization:

Utsav Yoga

Location:

On-site

Experience:

1-3 years (Freshers with strong communication skills may apply)

Role Overview

The Client Experience & Operations Executive will be the first point of contact for clients and partners, ensuring a smooth, professional, and welcoming experience. This role combines front desk management, client follow-ups, calling, and operational coordination to support business growth and client satisfaction.

Key Responsibilities

Client Interaction & Front Desk

Act as the first point of contact for walk-in clients, calls, emails, and online inquiries Provide accurate information about programs, sessions, retreats, and services Maintain a warm, professional, and service-oriented front desk presence

Client Follow-ups & Calling

Follow up with leads, existing clients, and corporate partners via calls, WhatsApp, and email Schedule sessions, demos, and appointments Track inquiry status and ensure timely conversion and closure

Customer Relationship Management

Maintain and update client records in CRM or tracking sheets Handle client queries, feedback, and basic issue resolution Build long-term relationships to enhance repeat engagement

Operations & Coordination

Coordinate with instructors, trainers, and internal teams for smooth session execution Support scheduling, confirmations, and attendance tracking Assist with operational reporting and daily activity logs

Sales & Growth Support

Support basic sales processes including lead management and follow-up Share program details, pricing, and offers confidently with clients Upsell or cross-sell relevant wellness services where appropriate
Skills & Qualifications

Excellent verbal and written communication skills Strong interpersonal and customer-handling skills Comfortable with calling, follow-ups, and client coordination Basic knowledge of MS Excel, Google Sheets, and CRM tools Organized, proactive, and detail-oriented Experience in wellness, hospitality, healthcare, or service industries is an advantage
What We Offer

Opportunity to work in a wellness-focused, people-first organization Exposure to wellness programs Professional growth in client experience and operations Positive work environment promoting health and mindfulness
Regards
Team HR
8799711750

Job Types: Full-time, Fresher, Internship

Pay: ?11,860.97 - ?25,000.00 per month

Ability to commute/relocate:

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Work Location: In person