GreedyGame is a leading ad-tech company helping mobile app developers and publishers monetize through innovative, user-first advertising products. With over 1,500 apps onboarded, we are redefining mobile monetization with native, rewarded, and gamified ad formats.
Read more about us: Pubscale & Offerwall
Role Overview
As a Customer Success Executive, you'll act as the first line of support. You'll ensure a smooth onboarding experience, assist with basic technical queries, and support day-to-day client operations especially managing inbound queries and performance metrics.
This is
an immediate requirement contract role for 3 month
may be extend looking as performance
ideal for someone with strong communication skills, an interest in ad-tech or mobile apps, and a desire to learn and grow within a fast-paced team.
What You'll Do - Day to Day
Manage daily
inbound customer tickets
via email and chat, resolving queries related to integration and ad setup (approximately 50-100 interactions/month).
Assist in onboarding new clients, guiding them through setup and ensuring a seamless experience.
Monitor and track client KPIs, proactively identifying areas for improvement and adoption.
Collaborate with cross-functional teams (Tech, Sales) to escalate and resolve complex client issues via
Zoho CRM
.
Maintain and update internal knowledge bases, FAQs, and customer education content.
Conduct post-integration follow-ups to drive product adoption and ensure customer satisfaction..
What We're Looking For
2-5 years of experience in client support, onboarding, or customer success (internships count!).
Excellent written and verbal communication skills.
Familiarity with
CRM systems (Zoho CRM preferred)
is a plus.
Why Join Us
Work on a high-impact product solving real-world challenges for app developers.
Opportunity to grow into account management, product consulting, or technical success roles.
Workplace Type
Remote
Employment Type
Contract
Experience Level
Mid-Senior-Level
Work Experience (years)
2 - 5 years
Skills
Mobile
Crm
Customer
Communication
Adoption
Onboarding
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