Job Description

JOB DESCRIPTION - Aurora Payment

Position Title :

Customer Success Associate-Vietnamese

Salary:

As per Industry standards

Education

: Graduates/Undergraduates

PURPOSE OF POSITION

Candidates will be responsible to handle the queries and complaints from customers.

PRIMARY DUTIES AND RESPONSIBILITIES

? Provide technical support and guidance to merchants regarding payment gateway integrations and functionalities.

? Troubleshoot and resolve issues related to transaction failures, connectivity problems, API errors, and other payment processing anomalies.

? Diagnose and resolve POS payment issues, including hardware (terminals, printers) and software (configuration, drivers) related problems.

? Assist merchants with setting up and configuring payment terminals and POS systems for optimal performance.

? Escalate complex technical issues to higher-tier support or engineering teams when necessary, ensuring timely resolution.

? Document all support interactions, resolutions, and technical procedures accurately.

? Educate merchants on best practices for secure and efficient payment processing.

ELIGIBILITY-

? Excellent Vietnamese and English Communication and presentation skills.

? Proven customer support experience or experience as a Client Service Representative.

? Versant skills with C1 Level.

? Undergrad/Graduate with minimum 6 months experience.

WORK CULTURE-

? 5.5 days a week with rotational offs

? Rotational Shifts

? Cabs available in evening and night shifts , 180RS travel allowance per day only for male employees in evening and night shifts.

Job Types: Full-time, Permanent

Pay: ?1,200,000.00 - ?1,300,000.00 per year

Benefits:

Commuter assistance Paid sick time Paid time off
Schedule:

Rotational shift
Supplemental Pay:

Overtime pay
Work Location: In person

Application Deadline: 01/06/2025
Expected Start Date: 12/07/2025