Respond to customer inquiries via phone, email and chat in a timely and professional manner
Troubleshoot customer issues related to our SaaS product and provide appropriate solutions
Maintain customer satisfaction by timely resolution of customer issues
Document customer interactions and escalate issues to relevant teams as necessary
Maintaining up to date records over CRM & different tools Collaborate with the product and technical teams to identify and resolve recurring customer issues
Provide product support, including training/demos and on-boarding assistance with product usage Continuously improve customer support processes and procedures
Requirements:
Proven experience in a customer support role, preferably in a SaaS or technology-related fieldStrong written and verbal communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Ability to troubleshoot technical problems and provide solutions
Excellent problem-solving and analytical skills
Strong attention to detail
We are looking for fresher who willing to work at least 30 months with organisation.
We are having serivce agreement to the fresher
Job Types: Full-time, Fresher
Pay: ?21,500.00 - ?30,000.00 per month
Benefits:
Flexible schedule
Health insurance
Leave encashment
Provident Fund
Schedule:
Day shift
Monday to Friday
Application Question(s):
What do you understand by the customer success role in IT SAAS Based company
Language:
English (Required)
Location:
Sector-128 Noida, Noida, Uttar Pradesh (Preferred)
Work Location: In person
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