Job Description

Key skills Required:

Customer Segmentation

Problem solving

Communication skills

Client handling & retention

Customer-centric Post product service

CRM Software

SaaS lifecycle concept

Responsibilities:

Respond to customer inquiries via phone, email and chat in a timely and professional manner

Troubleshoot customer issues related to our SaaS product and provide appropriate solutions

Maintain customer satisfaction by timely resolution of customer issues

Document customer interactions and escalate issues to relevant teams as necessary

Maintaining up to date records over CRM & different tools Collaborate with the product and technical teams to identify and resolve recurring customer issues

Provide product support, including training/demos and on-boarding assistance with product usage Continuously improve customer support processes and procedures

Requirements:

Proven experience in a customer support role, preferably in a SaaS or technology-related fieldStrong written and verbal communication skills

Ability to prioritize and manage multiple tasks in a fast-paced environment

Ability to troubleshoot technical problems and provide solutions

Excellent problem-solving and analytical skills

Strong attention to detail

We are looking for fresher who willing to work at least 30 months with organisation.
We are having serivce agreement to the fresher

Job Types: Full-time, Fresher

Pay: ?21,500.00 - ?30,000.00 per month

Benefits:

Flexible schedule Health insurance Leave encashment Provident Fund
Schedule:

Day shift Monday to Friday
Application Question(s):

What do you understand by the customer success role in IT SAAS Based company
Language:

English (Required)
Location:

Sector-128 Noida, Noida, Uttar Pradesh (Preferred)
Work Location: In person