Job Description

Must have Customer Onboarding & Product Demonstrations-2 Years,Account Management-2 Years,SaaS Sales-2 Years of experience

Position Overview

We are seeking a dedicated Customer Success Associate to drive exceptional customer experiences throughout the entire customer lifecycle. This is a fully remote workfrom-home position for a customer-focused professional who thrives in a SaaS environment and is passionate about client success.

Key Responsibilities

#Customer Onboarding & Product Demonstrations

Conduct engaging SaaS product demonstrations for prospective and existing
clients

Lead comprehensive client onboarding processes to ensure successful platform
adoption

Create and deliver tailored training sessions based on client needs and use
cases

Enhance existing onboarding materials and suggest best practice improvements
based on customer feedback

#Technical Support & Issue Resolution

Manage and resolve customer technical issues efficiently and effectively Perform technical debugging of customer-reported issues and document the
findings clearly

Respond to customer support emails with detailed, actionable solutions Communicate technical issues and debugging findings to development teams
for quick resolution

Maintain comprehensive records of customer interactions and resolutions
Cross-Functional Collaboration

Partner with software development teams to communicate customer feedback
and feature requests

Collaborate with product teams to influence roadmap priorities based on
customer insights

Support commercial and partner management teams with customer expansion
opportunities

Provide customer-driven insights to marketing teams
#Account Management

Build and maintain strong relationships with assigned customer accounts Conduct regular health assessments and strategic check-ins with key clients Identify opportunities for account growth and expansion Serve as primary point of contact for customer success initiatives
Required Qualifications

Experience: 2-4 years in customer success, customer support, or related SaaS
roles

Technical Expertise: Demonstrated experience in product demonstrations,
technical issue management, and debugging with ability to communicate the

findings to development teams

Communication: Excellent written and verbal communication skills with ability
to explain technical concepts to diverse audiences

Analytical Skills: Strong problem-solving abilities with meticulous attention to
detail

Cross-Functional Collaboration: Proven experience working with technical
teams, particularly software developers

Adaptability: Ability to quickly learn and master new tools and software
platforms

Customer-Centric Approach: Genuine passion for driving customer success
and business outcomes

Preferred Qualifications

Platform Experience: Familiarity with e-commerce and CRM tools (HubSpot,
Pipedrive, Shopify, Stripe, etc.)

Global Market Experience: Previous experience supporting international
customers from UK, Europe, and Australia

Remote Work Proficiency: Proven success working remotely with strong selfmanagement capabilities AI-First Learning: Enthusiasm for leveraging AI tools and technologies to
enhance productivity and customer success outcomes

Schedule Flexibility: Ability to accommodate global customer base across
multiple time zones

Industry Knowledge: Understanding of SaaS business models and customer
success metrics

Key Competencies

Strategic thinking with ability to understand customer business objectives Cultural sensitivity and experience working with diverse, international clientele Exceptional organizational and project management skills Proactive problem-solving mindset with customer advocacy focus Continuous learning orientation in fast-paced technology environment
What We Offer

Fully remote work-from-home position with flexible working arrangements AI-first learning culture at Cloudify that encourages innovation and continuous improvement through AI adoption Opportunity to work with diverse, global customer base Professional development and career growth opportunities Collaborative environment with cross-functional teams Exposure to cutting-edge SaaS technology and industry best practices
Job Type: Full-time

Pay: ₹700,000.00 - ₹800,000.00 per year

Benefits:

* Work from home