Job Description

Company: NNIIT

Location: Hyderabad (Onsite)

Employment Type: Full-Time

Joining: Immediate

Shift Timing: 11:30 AM - 9:00 PM

Weekly Off: Sunday (Fixed)

Compensation- 2-3 Lpa

ROLE OVERVIEW

NNIIT is looking for a highly motivated and customer-centric Customer Success Associate
who can manage student and parent relationships, ensure satisfaction, and drive retention.
This role plays a key part in delivering a smooth and positive learning experience.

KEY RESPONSIBILITIES

Act as the primary point of contact for students and parents Handle queries, follow-ups, and escalations via calls, WhatsApp, and email Onboard new students and explain courses, processes, and expectations Ensure high levels of student satisfaction and engagement Coordinate with academic and internal teams for issue resolution Maintain accurate records in CRM and internal systems Collect feedback and share insights with management

REQUIRED SKILLS & ELIGIBILITY

Excellent verbal and written communication skills Strong interpersonal and problem-solving abilities Comfortable with calls, follow-ups, and customer interaction Basic computer and CRM knowledge Ability to work in a fast-paced environment Immediate joiner preferred
Job Type: Full-time

Pay: ?200,000.00 - ?300,000.00 per year

Work Location: In person