Customer Success Associate

Year    TS, IN, India

Job Description

Company: NNIIT

Location: Hyderabad (Onsite)

Employment Type: Full-Time

Joining: Immediate

Shift Timing: 11:30 AM - 9:00 PM

Weekly Off: Sunday (Fixed)

Compensation- 2-3 Lpa

ROLE OVERVIEW


NNIIT is looking for a highly motivated and customer-centric Customer Success Associate
who can manage student and parent relationships, ensure satisfaction, and drive retention.
This role plays a key part in delivering a smooth and positive learning experience.

KEY RESPONSIBILITIES



Act as the primary point of contact for students and parents Handle queries, follow-ups, and escalations via calls, WhatsApp, and email Onboard new students and explain courses, processes, and expectations Ensure high levels of student satisfaction and engagement Coordinate with academic and internal teams for issue resolution Maintain accurate records in CRM and internal systems Collect feedback and share insights with management

REQUIRED SKILLS & ELIGIBILITY



Excellent verbal and written communication skills Strong interpersonal and problem-solving abilities Comfortable with calls, follow-ups, and customer interaction Basic computer and CRM knowledge Ability to work in a fast-paced environment Immediate joiner preferred
Job Type: Full-time

Pay: ?200,000.00 - ?300,000.00 per year

Work Location: In person

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Job Detail

  • Job Id
    JD5167739
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    TS, IN, India
  • Education
    Not mentioned
  • Experience
    Year