Job Description

SafetyConnect is an AI-driven enterprise safety platform used by large organisations to reduce road accidents and improve process safety. We work with companies like Siemens, Tata Capital, Schindler, Adani, Syngenta, and Gilbarco.

Our products cover:

Smartphone-based telematics for driving safety



Process safety & compliance workflows



AI-powered safety intelligence dashboards and knowledge systems



Objectives Of The Role



On-board and train new customers & Users.



Build & strengthen customer relationships



Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team



Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings



Maintain existing customer success metrics and data as directed

Responsibilities:

Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.



Manage incoming calls and emails and handle appropriate follow-up calls and emails.



Address, resolve and record any customer issues that arise regarding business growth, billing, and general account satisfaction.



Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals.



Coordinate and train all new customer starts in an efficient and streamlined way.



Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.



Work with the sales and marketing team to drill customer references and develop case studies.

Requirements /Qualifications:

1-2 years of experience in communications, marketing, sales, account management, or customer success.



Multi-tasking skills, strategic planning, and project management skills.



Exceptional communication skills (verbal and written).



Analytical and process-oriented mindset.



The ability to solve problems & to think quickly on your feet.



An eye for detail.



Event planning experience is a plus.