Job Description

& Role Specification

Job Location:

Madurai

Shift:

Evening Shift

Week Off:

Fixed

Experience:

0 - 2 years

Responsibilities:

Client Onboarding:

Guide new customers through the onboarding process, ensuring they are set up for success.

Customer Support

: Serve as the first point of contact for customer inquiries via email. Troubleshoot issues, provide guidance, and escalate to technical teams as needed.

Relationship Management:

Build and maintain strong, long-term relationships with clients, ensuring their ongoing satisfaction with our services.

Product Training:

Provide clients with training and best practices on maximizing the use of Profit.co.

Feedback Collection:

Gather and communicate customer feedback to product and engineering teams to influence future product development.

Churn Prevention:

Proactively reach out to customers to ensure they get the most value from the product and help resolve any potential issues.

Cross-Functional Collaboration:

Work with sales, marketing, and product teams to ensure customer success is a team effort.

Upsell Opportunities:

Identify opportunities to upsell or cross-sell additional services that would benefit the customer.

Qualifications:

Master degree in Business, Marketing, Communications, or a related field Freshers with strong communication skills are also encouraged to apply. 1-2 years of experience in a customer-facing role, preferably in Customer Support, Customer Success, Account Management, or Sales.

Desired Skills:

Strong verbal and written communication skills. Ability to manage multiple client accounts and handle multiple tasks simultaneously. Empathy and the ability to understand and address client needs effectively. Familiarity with CRM tools and support systems like JIRA, Salesforce, or similar platforms. An interest in learning about strategy execution methodologies, implementing employee performance reviews and helping businesses achieve their goals.
Job Types: Full-time, Permanent

Pay: From ?200,000.00 per year

Benefits:

Food provided Health insurance Paid sick time Paid time off Provident Fund
Experience:

total work: 1 year (Required)
Work Location: In person