Job Description

A Customer Success Associate (CSA) is responsible for ensuring that customers achieve their desired outcomes with a company's products or services while fostering long-term relationships. Their primary role involves acting as the main point of contact for clients, guiding them through onboarding, addressing inquiries, supporting product adoption, and monitoring customer health metrics.

Core Responsibilities

Onboarding new customers and providing necessary training to maximize product or service usage. Conducting regular check-ins, reviews, and proactive communication to maintain strong relationships. Addressing customer concerns promptly and collaborating with internal teams to resolve issues effectively. Monitoring account metrics, usage data, and customer feedback to identify risks and growth opportunities. Supporting upsell, cross-sell, and renewal processes to foster expansion and retention. Developing customer success documentation, case studies, and resource materials to assist clients.
Job Types: Full-time, Permanent, Fresher

Pay: ?12,164.97 - ?41,766.25 per month

Benefits:

Health insurance Provident Fund
Work Location: In person