Job Description

About the Role

We are looking for two enthusiastic and detail-oriented

Client Onboarding Specialists

to join our team. This role will be the first point of contact for new clients and will play a key part in ensuring a smooth onboarding process. You will work closely with clients to understand their requirements, coordinate with our development team, and provide orientation to ensure successful adoption of our solutions.

Key Responsibilities

Serve as the primary contact for new clients during the onboarding phase. Collect, document, and communicate client requirements clearly to the development team. Guide clients through orientation and provide training/support on our systems and processes. Ensure smooth onboarding by resolving initial queries or challenges promptly. Collaborate with internal teams (development, support, customer success) to deliver seamless client experiences. Build strong client relationships to ensure satisfaction and long-term engagement. Monitor client feedback during onboarding and suggest process improvements. Track and report onboarding progress, ensuring timelines are met.

Requirements

Diploma or Degree in Business, IT, or a related field (preferred). 1-3 years of experience in

client onboarding, customer success, or project coordination

. Strong communication and interpersonal skills. Ability to gather and document client requirements clearly and accurately. Problem-solving mindset with the ability to handle client concerns proactively. Familiarity with CRM, LMS, or project management tools will be an advantage. Highly organized, detail-oriented, and able to manage multiple client accounts simultaneously.

What We Offer

Opportunity to work closely with clients and contribute to their success. A collaborative and growth-focused work environment. Competitive salary package. Career growth opportunities in client success and project management.
Job Type: Full-time

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits:

* Work from home