Job Description

: Customer Success Associate

Location:

Kharadi, Pune

Work Mode:

On-Site (Work from Office)

Department:

Insurance - Health, Motor & Life

Account Type:

Domestic

Position Overview

We are seeking highly motivated and customer-focused individuals for the role of

Customer Success Associate

. The ideal candidate will engage with customers through outbound calls, understand their insurance needs, and offer suitable solutions across Health, Motor, and Life insurance categories. This is a target-driven role that requires excellent communication and strong customer handling skills.

Key Responsibilities

Handle

outbound voice calls

to potential customers for insurance products. Understand customer requirements and recommend appropriate insurance plans. Clearly explain product features, benefits, and pricing. Build rapport with customers and maintain a positive interaction experience. Achieve defined

sales and service targets

. Update and maintain records in the CRM system. Conduct timely follow-ups with prospective customers. Keep up-to-date with product knowledge and compliance guidelines.

Eligibility CriteriaEducational Qualification

Graduate in any discipline.

Experience

Freshers and experienced candidates can apply.

Experienced candidates:

6 months to 1 year of experience in insurance, sales, or customer service (mandatory).

Freshers:

Must know at least one regional language (Tamil, Telugu, Kannada, Malayalam, Oriya, Assamese) + fluent English.

Skills & Language Requirements

Excellent communication in

English and Hindi

(mandatory). Proficiency in any additional regional language (Tamil, Telugu, Kannada, Malayalam) preferred. Neutral accent with strong grammar and clear pronunciation. Customer-centric approach with confidence in handling sales conversations. Comfortable working in a

target-driven

environment.

Salary Structure

Freshers:

?20,000 - ?25,000 CTC

Experienced:

Up to ?31,000 CTC

Age Criteria

18 to 30 years

Work Schedule

Male Candidates:

Rotational Shifts (24x7)

Female Candidates:

Day Shifts (up to 8 PM)

6 days working per week

Interview Process

HR Round Versant Test (Level 6) Written Assessment Operations Round Client Round

Additional Information

No cab facility or travel allowance

provided. This is a

sales-driven role

; candidates must be comfortable with targets.
Job Types: Full-time, Permanent

Pay: ?240,000.00 - ?300,000.00 per year

Work Location: In person