Job Description

Designation : Customer Success Associate

Process : Inbound / Outbound ( Voice Process )

Location: Pune, Maharashtra

About the Role:

We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support

teams For Voice Process. Whether you're a fresher or an experienced professional, if you

have excellent communication skills and a passion for customer service, we'd love to hear from

you!

Position: Sales / Insurance Advisory / Customer Support

Roles and responsibilities:

? working effectively in a fast-paced environment

? Using assigned software and tools to manage customer interactions and data

? Adhering to company policies and procedures

? Maintaining a professional and courteous demeanor at all times

? Providing information about insurance products

? Processing insurance applications or claims

? Answering customer questions about insurance policies

? Handling inbound and outbound calls (depending on LOB)

? Answering customer inquiries and resolving issues related to sales, insurance, or

general product/service information

? Providing accurate and timely information to customers

? Troubleshooting problems and guiding customers through solutions

? Maintaining records of customer interactions

? Escalating unresolved issues to the appropriate department

What We Offer:

Salary: Fresher 25,000 CTC & Experience up to ₹40,000 CTC (based on last

drawn) + Incentives

Location: Pune, Maharashtra

Qualifications: Graduate in any field

Interview schedule: Monday to Saturday, 10 AM to 5 PM

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Life insurance Provident Fund
Work Location: In person