Job Description

We are hiring

Customer Success Associates - L1

to join our dynamic team at Reach Mobile. This role requires strong communication skills, a customer-first mindset, and the ability to engage with international clients to deliver excellent support and service.

Key Responsibilities

Act as the first point of contact for international customers, addressing queries and concerns with professionalism. Provide accurate information, troubleshoot issues, and ensure effective resolution within defined SLAs. Collaborate with internal teams to resolve complex customer problems. Maintain a high level of product knowledge to assist customers effectively. Ensure customer satisfaction by delivering a seamless and empathetic support experience. Document interactions and update systems with relevant information.

Eligibility Criteria

Education:

Graduate (any stream).

Skills:

Excellent verbal and written communication in English.

Experience:

Some international exposure (customer-facing role or interaction preferred). Strong interpersonal skills with the ability to handle customer queries patiently and effectively.

Salary & Benefits

Benefits:

Cab facility available.

Location

Gurugram (Work from Office).
Job Type: Full-time

Pay: ₹300,000.00 - ₹350,000.00 per year

Benefits:

Provident Fund
Ability to commute/relocate:

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

International voice process: 1 year (Required) Customer support: 1 year (Required)
Language:

English (Required)
Location:

Gurugram, Haryana (Required)
Work Location: In person