. The Customer Success Associate ensures smooth onboarding, timely follow-ups, accurate documentation, and overall customer satisfaction after the sale is completed.
Key Responsibilities
Post-Sales Support
Coordinate with customers/students after enrollment or purchase.
Assist with onboarding, documentation, and initial guidance.
Handle customer queries through phone, WhatsApp, and email.
Follow up regularly to ensure customer satisfaction and requirement completion.
Customer Communication
Provide timely updates and resolve issues by coordinating with internal teams.
Maintain a positive customer experience throughout the lifecycle.
Data Entry & Documentation
Enter and update customer details accurately in CRM/Excel/Google Sheets.
Maintain logs for follow-ups, queries, and resolutions.
Prepare daily/weekly reports on customer interactions.
Ensure all documents and data are up to date and error-free.
General Responsibilities
Collect customer feedback and share improvement insights.
Coordinate with sales, operations, and academic teams for smooth workflows.
Requirements
Bachelor's degree in any field.
1-3 years of experience in customer service, post-sales, or admin roles.
Strong communication (phone + WhatsApp + email).
Excellent data entry skills (fast and accurate) with knowledge of Excel/Sheets.
Ability to multitask and manage follow-ups efficiently.
Problem-solving and customer-handling skills.
Preferred Skills
Experience in EdTech, training, or service industry.
Knowledge of CRM tools.
Strong documentation and coordination skills.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Cell phone reimbursement
Work Location: In person
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