Job Description

Job Title:

Customer Success Associate - Italian Process

Job Type:

Full-Time

Location:

Gurgaon, Haryana

Job Overview:

We are hiring

Customer Success Associates (Italian Process)

to handle queries and complaints from Italian customers. This is a great opportunity for candidates who are proficient in Italian and have at least 1 year of experience in a similar role.

Key Responsibilities:

Communicate effectively with Italian customers in both written and spoken English. Identify and assess customer needs to deliver excellent service. Build and maintain strong relationships with customer accounts. Provide accurate, valid, and complete information using the right tools and methods. Handle customer complaints, provide solutions, and follow up to ensure resolution. Follow company communication procedures, guidelines, and policies.

Eligibility Criteria:

Education:

Graduation mandatory.

Experience:

Minimum 1 year in a similar customer support/operations role.

Language Proficiency:

Strong verbal and written communication skills in

Italian

(mandatory).

Work Culture & Benefits:

5 days working with 2 rotational offs. Rotational shifts (24x7). Salary as per industry standards. Supportive and professional work environment.
Job Types: Full-time, Permanent

Work Location: In person

Speak with the employer

+91 9785352020