Job Description

Job Title:

Customer Support Executive - Voice & Email (Females Only)

Location:

Gurugram (Work from Office)

Department:

Customer Support

Work Schedule:

Monday to Saturday (Saturday - WFH), Sunday - Off

About BhaiFi Networks Pvt. Ltd.:

BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses--especially small and medium-sized enterprises (SMEs), against evolving digital threats.

Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible to all businesses, including those with lean or non-technical teams.

Our Products:

BhaiFi - AI-Powered Guest WiFi

FirewallX - AI-First Network Security Platform

We serve clients like

Chaayos, Haldirams, OYO, Nykaa,

and

Third Wave

, delivering real-time protection through modern, easy-to-use solutions.

Role Overview:

We are hiring

2 female Customer Support Executives

who can handle client queries via phone and email with empathy, clarity, and efficiency. You'll be the first point of contact for technical issues and general support, helping resolve problems while ensuring customer satisfaction and retention.

Key Responsibilities:

Handle customer queries and concerns via calls and emails. Provide timely, empathetic, and effective support to resolve issues. Address escalations and collaborate with the technical team for complex concerns. Use CRM/support tools to manage tickets and ensure proper follow-up. Gather client feedback and share insights to improve support processes. Build lasting relationships with customers by providing proactive and respectful communication.

Qualifications:

1-2 years of experience in customer support, tech support, or client servicing preferred. Excellent communication skills in English (spoken and written). Strong listening, patience, and interpersonal skills. Basic technical understanding or interest in learning about tech support. Familiarity with CRM or support tools is a plus.

Why Join BhaiFi?

Be part of a fast-growing cybersecurity startup Join a purpose-driven, women-friendly work culture Opportunity to grow in technical support and customer success Support known brands and help secure India's digital ecosystem
Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time
Schedule:

Day shift
Supplemental Pay:

Quarterly bonus
Work Location: In person