Job Description

Job Title: Customer Success Associate

Overview:

The Customer Success Associate plays a crucial role in ensuring excellent customer

satisfaction and support for our organization. As a key member of the leadership team, the

specialist will help craft our customer-success strategies, building strong relationships with

customers and collaborating with cross-functional leaders internally to deliver consistently

excellent customer experiences. CSRs are expected to maintain a positive and professional

image of the company while delivering exceptional service.

Responsibilities:

1. Portfolio Management

2. Community Interaction

3. Vendor Management

4. Operational Collaboration

5. Board Meeting Preparation

6. Enforcement and Inspections

7. Customer Interactions

Qualifications:

Bachelor's/master's in business, Hospitality, Sales, Marketing (or similar) Clear, empathetic, listens well (English proficiency essential) Manages tasks like a maestro. Team Player: Collaborative, supportive, shares ideas Adaptable: Thrives on change, embraces new tech/laws/markets Problem-Solver: Quick thinking, resourceful, finds solutions. Ensures accuracy in documents, records, etc.

Benefits: -

Growth Opportunity Health Insurance Supportive Environment Paid Leaves Career Development Referral Bonus Star Performer Bonus Competitive Compensation No formals Occasional Parties Delighting Customers: Going the extra mile can lead to additional earnings and positive recommendations
Job Type: Full-time

Pay: From ?25,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Schedule:

Night shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Vesu, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Shift availability:

Night Shift (Required)
Work Location: In person