Job Description

Overview:

The Customer Success Associate plays a crucial role in ensuring excellent customer satisfaction and support for our organization. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. CSRs are expected to maintain a positive and professional image of the company while delivering exceptional service.

Responsibilities:

1. Portfolio Management:

Support the Property Manager in overseeing multiple properties. o Ensure smooth operations and compliance with regulations. Monitor financials, maintenance, and tenant relations.
2. Community Interaction:

Engage with tenants and homeowners to address their concerns. o Foster positive relationships within the community. Collaborate with association boards to resolve property-related issues.
3. Vendor Management:

Manage relationships with vendors. Solicit and evaluate bids for maintenance and repair work.
4. Operational Collaboration:

Work with Data Operations and Finance teams to ensure efficient operations.
5. Board Meeting Preparation:

Compile necessary documents and updates. Prepare presentations for board meetings. Document decisions and action items.
6. Enforcement and Inspections:

Address reported violations. Conduct property inspections for maintenance and safety. Handle architectural requests, ensuring compliance with guidelines.
7. Customer Interactions:

Address customer queries via all communication channels. Resolve issues, handle complaints empathetically, and document in the CRM. Provide support, follow policies, and attend board meetings as needed.

Qualifications:

Bachelor's/master's in business, Hospitality, Sales, Marketing (or similar) Clear, empathetic, listens well (English proficiency essential) Manages tasks like a maestro. Team Player: Collaborative, supportive, shares ideas Adaptable: Thrives on change, embraces new tech/laws/markets Problem-Solver: Quick thinking, resourceful, finds solutions. Ensures accuracy in documents, records, etc.

Benefits: -

Growth Opportunity Health Insurance Supportive Environment Paid Leaves Career Development Referral Bonus Star Performer Bonus Competitive Compensation No formals Occasional Parties Delighting Customers: Going the extra mile can lead to additional earnings and positive recommendations

Working Hours:

Night Shift (Monday-Saturday)

Job Type:

Onsite (Surat, Gujarat)

Job Types: Full-time, Permanent

Pay: From ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Night shift
Supplemental Pay:

Performance bonus
Shift availability:

Night Shift (Required)
Work Location: In person