Job Description

Job Title

: Customer Success Associate - L1 (Dutch / German- Certified)

Work Mode

: Work From Office

Process

: International Process

Headcount

: 10

We are looking for a highly skilled

Customer Success Associate - L1

with

C1-level Dutch / German language proficiency

to join our

international customer service team at Siemens

. The ideal candidate will be responsible for

assisting customers, resolving queries, and ensuring a seamless customer experience.

Key Responsibilities

:

Provide

customer assistance and issue resolution

in Dutch/ German and English. Document customer interactions and maintain records in the system. Ensure

end-to-end resolution

of customer queries within defined timelines. Follow communication guidelines and maintain a

professional and courteous approach

. Collaborate with internal teams for complex problem resolution.

Key Requirements

:

Education

: Graduate with a

technical background

.

Experience

: At least

1 year of experience in an international customer service domain

.

Language Proficiency

:

C1 Certified in Dutch/ German

(mandatory).

Excellent communication skills in English and Dutch

with no Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI). No grammatical or pronunciation errors.

Work Mode

: Work from Office.

Shift

: Rotational shifts (for both male and female employees).

Salary & Benefits

:

Salary

: Up to

?7.0 LPA

.

Interview Rounds

:

HR Round

Operations Round

Versant Round

Cab Facility

: Provided.
Job Type: Full-time

Pay: ₹580,000.00 - ₹650,000.00 per year

Work Location: In person