Job Description

Location: Indore, Madhya Pradesh

5 Days a Week - Onsite

Experience: 1-2 Years

ABOUT ORAI ROBOTICS:

ORAI Robotics is a leading AI technology company and a top Meta solution partner, transforming business communication with Conversational AI, Generative AI, Agentic AI, and Role-Based AI Agents. We create seamless, AI-driven customer interactions across websites, mobile apps, and WhatsApp, driving automation, personalization, and growth. #WePowerConversations.

Key Responsibilities:

Manage client onboarding, training, and adoption of chatbot solutions Act as the primary point of contact for client queries and support Coordinate between clients and the tech team for custom chatbot requirements Monitor client satisfaction and ensure high retention Gather and document client requirements and feedback Troubleshoot and resolve client issues in a timely manner Maintain client records, reports, and project updates Assist in optimizing chatbot performance based on user feedback Use Excel and Google Workspace tools to manage data, reporting, and documentation
REQUIREMENTS:

The candidate must possess excellent Customer Service and Customer Support Skills. Must have excellent Communication skills, both written and verbal. Strong Analytical skills to understand customer feedback and provide solutions. Must have a strong commitment to Customer Satisfaction. Should have knowledge about basic AI tools. Bachelor's degree in business administration, Marketing, Technical or any related field is required. Prior customer service experience is a plus. Proficiency in Microsoft Office and CRM software preferred.
Job Types: Full-time, Fresher

Pay: ?15,000.00 - ?30,000.00 per month

Work Location: In person