Job Description

Job Title:

Customer Success & Account Manager

Location:

Gurgaon

Company:

Bandhoo Solutions and Services Pvt. Ltd.

Employment Type:

Full-Time, Permanent

Annual CTC:

Up to ?6,00,000

Vacancies:

2

About the Role

We are seeking a proactive and customer-focused

Customer Success & Account Manager

to manage client relationships and ensure successful adoption of our platform. The ideal candidate will have strong communication skills, a customer-first approach, and prior experience in handling client accounts.

Key ResponsibilitiesCustomer Success

Manage onboarding, training, and adoption of the Bandhoo/Constra platform for assigned clients. Ensure customers achieve their business outcomes by effectively using the product. Track customer engagement and identify early signs of churn or drop-offs. Conduct periodic review meetings and maintain high customer satisfaction. Coordinate with internal teams to resolve customer queries and concerns promptly.

Account Management

Own client relationships end-to-end and maintain long-term engagement. Identify opportunities for upselling, cross-selling, and renewals. Support clients with queries, feature requests, and product clarifications. Build and maintain strong relationships with stakeholders at all levels.

Requirements

Minimum

2 years of experience

in Customer Success, Account Management, or similar client-facing roles. Must be

based in Mumbai

and

fluent in Marathi

. Educational Qualification:

B.Tech, BE, MCA, MBA

, or an equivalent degree. Experience in

B2B SaaS, construction tech, or productivity tools

is preferred. Excellent communication, presentation, and relationship-building skills. Ability to understand product workflows and explain them clearly to customers. Proficiency in

CRM tools

,

MS Excel/Google Sheets

, and basic technology tools.

Benefits

Cell phone reimbursement Health insurance Provident Fund Paid sick leave Work-from-home flexibility (as per role requirement) Performance bonuses

Work Schedule

Day shift

Monday to Friday

In-person role

Job Type: Full-time

Pay: ?400,000.00 - ?600,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Paid sick time Provident Fund Work from home
Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

How many years of experience do you have in handling customer accounts or client relationships? Have you managed onboarding, training, and customer adoption for any product? Which CRM tools (HubSpot, Zoho, Salesforce, etc.) have you used?
Education:

Bachelor's (Preferred)
Experience:

customer handling : 1 year (Required) Customer Success: 1 year (Required)
Location:

Gurgaon, Haryana (Required)
Work Location: In person