Job Description

Key Responsibilities:Customer Support & Coordination:- Act as the primary point of contact for customers via email, phone, and chat- Handle customer queries related to training programs, schedules, enrollments, payments, and certifications- Ensure timely and professional resolution of customer concerns and escalations- Maintain a positive customer experience throughout the training lifecycleOperations Management:- Coordinate training schedules with trainers, customers, and internal teams- Support onboarding of customers and trainers for training programs- Track program execution, attendance, and completion status- Ensure smooth day-to-day operational flow of training activitiesAdministrative Responsibilities:- Maintain accurate customer, trainer, and program records in CRM or internal systems- Prepare reports on enrollments, feedback, invoices, and operational metrics- Support documentation, data entry, and compliance-related tasks- Assist with invoicing follow-ups and basic finance coordinationProcess Improvement & Collaboration:- Identify operational gaps and suggest process improvements- Work closely with sales, delivery, and training teams for alignment- Collect and analyze customer feedback to enhance service quality (ref:updazz.com)

Skills Required