Job Description

Job Category: Customer Services
Degree Level: Bachelor's degree
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A Customer Solution Architect will be responsible for RAN Optimization, or SON operations. A Solution Architect must possess a strong understanding of LTE/5G networks, KPIs, and hands-on experience with optimization tools and analytics, with excellent communication, leadership, and problem-solving skills are essential for customer engagement and technical discussions.
Responsibilities:

• Act as the primary point of contact for customers in discussions related to network performance, optimization, and SON deployment.
• Translate customer requirements into actionable insights for internal engineering and product teams.
• Present performance reports, solution proposals, and SON optimization results to customer stakeholders.
• Support pre-sales and post-sales engagements by demonstrating SON features, use cases, and value propositions.
• Analyze and interpret network KPIs to identify optimization opportunities and improve quality of service (QoS).
• Collaborate with cross-functional teams (R&D, Network Engineering, Operations) to ensure end-to-end delivery of SON-enabled optimization solutions.
• Facilitate workshops, training, and technical presentations for customer teams.
• Ensure customer satisfaction through proactive communication, performance monitoring, and timely resolution of technical concerns.

Qualifications:
You have:

• Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or related field.
• 14+ years of experience in Network Performance Optimization (NPO), RAN Optimization, or SON operations.
• Strong understanding of LTE / 5G radio networks, KPIs, and optimization techniques.
• Hands-on experience with SON platforms, optimization tools, and network analytics.
• Excellent communication and presentation skills with the ability to engage both technical and non-technical audiences.
• Ability to manage customer relationships and lead technical discussions confidently.
• Analytical mindset with strong problem-solving skills.

It would be nice if you had:

• Customer-focused with strong interpersonal and negotiation skills.
• Self-motivated, proactive, and adaptable to dynamic customer environments.
• Excellent documentation and reporting capabilities.

About Us:
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
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About the Business Group
Join (MN) and help us become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. Your work will contribute to delivering unbeatable customer experiences in wireless connectivity.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. .
About the Team:
Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

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Skills Required