Job Description

Company Description
Company Introduction - T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability--empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe's foremost digital transformation partners, committed to shaping the future of enterprise technology.

Responsibilities:

• Support Human Resources Services for all HR products
• Consult customers through various interaction channels
• Process electronic requests via email, chat, and internal ticketing systems
• Register, classify, and finalize customer orders in the order management system
• Maintain close cooperation with team leaders and back office departments
• Address process difficulties to HIS Specialists or Process Manager
• Maintain and update process documentation in the knowledge management system
• Provide training and support to new joiners and junior colleagues
• Track and escalate service quality issues following established procedures
• Answer inquiries from employees, managers, and candidates using available tools
• Suggest improvements for processes, procedures, and technologies
• Perform additional tasks as assigned by the hierarchical superior

Additional Information
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Skills Required