Company Introduction - T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability--empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe's foremost digital transformation partners, committed to shaping the future of enterprise technology.
Responsibilities:
Support Human Resources Services for all HR products
Consult customers through various interaction channels
Process electronic requests via email, chat, and internal ticketing systems
Register, classify, and finalize customer orders in the order management system
Maintain close cooperation with team leaders and back office departments
Address process difficulties to HIS Specialists or Process Manager
Maintain and update process documentation in the knowledge management system
Provide training and support to new joiners and junior colleagues
Track and escalate service quality issues following established procedures
Answer inquiries from employees, managers, and candidates using available tools
Suggest improvements for processes, procedures, and technologies
Perform additional tasks as assigned by the hierarchical superior
Additional Information
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