Job Description

job description

customer service&Sales

1.We need hard core sale type of person ,who can handle sales and customer service. We need a good getter ,she should be calling Spas ,Gym etc. to get business for our Laundry.

2.Mainly Tele sales marketing customer service Background Handling Customers

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail, or social media Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Assist with placement of orders, refunds, or exchanges Advise on company information Take payment information and other pertinent information such as addresses and phone numbers Place or cancel orders Answer questions about warranties or terms of sale Act as the company gatekeeper Suggest solutions when a product malfunctions Handle product recalls Attempt to persuade customer to reconsider cancellation Inform customer of deals and promotions Sell products and services Perform outreach to specified customer segments and territories Generate new-customer leads Present and upsell company offerings to existing and new customers Provide a daily summary of calls and lead status Prepare monthly and quarterly sales reports

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas

Sales duties and responsibilities

Generating leads and meeting or exceeding sales goals Negotiating contracts and pricing with prospective clients Helping customers find items, providing information, and answering queries Recommending products and introducing promotions to customers

Requirements

candidates smart , bold, energetic positive attitude, confident, hard working

Excellent Communication Skills below 40 preferably female graduate only Exp 3 years or more candidates only from chennai location prefered (residing location from ecr, velachery, tambaram kelambakkam near by location are most welcome candidate experience in customer service back ground handling customers& tele sales marketing Salary 25k to 30k work location Ecr Speak with the employer+91 6385083334 interested candidates share their cv kashief@straitslaundry.com and connect with above contact no
Job Type: Full-time

Language:

English (Preferred) Hindi (Preferred)
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Health insurance Provident Fund
Compensation Package:

Performance bonus Yearly bonus
Schedule:

Day shift Morning shift
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person