Job Description

Job Title:

Customer Service/Sales Representative - Inbound International Voice Process (with Inbound Sales)

Location:

Sanpada, Near Vashi Station

Shift Timing:

Night Shift

Experience Required:

6 Months-1 Year (International BPO)

Job Overview:

We are looking for a proactive and customer-focused

Customer Service Executive

to handle

inbound calls from international clients

, including both

customer support and inbound sales

. The ideal candidate will have strong communication skills, a solution-oriented mindset, and the ability to upsell or cross-sell products/services when appropriate. This role involves addressing customer queries, resolving concerns, and providing a seamless experience while identifying potential sales opportunities.

Key Responsibilities:

Handle inbound calls from international customers in a professional and courteous manner. Resolve customer queries, complaints, and service-related concerns effectively. Identify customer needs and recommend suitable products/services (upsell or cross-sell where applicable). Provide accurate and clear information regarding products or services. Escalate unresolved or complex issues to the relevant departments promptly. Achieve performance metrics, including customer satisfaction, resolution time, and sales conversions.

Requirements:

Good spoken English with a neutral or US/UK accent. 6 months to 1 year of experience in

international voice process

, preferably with exposure to

inbound sales

. Willingness to work

night shifts

and serve international clients. Strong communication.
*

Job Types:

Full-time, Permanent

Pay:

?20,000.00 - ?35,000.00 per month

Benefits:

Health Insurance

Schedule:

Fixed Shift Monday to Friday Night Shift (US Shift)
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Health insurance
Compensation Package:

Performance bonus
Schedule:

Evening shift Fixed shift Monday to Friday Night shift US shift
Work Location: In person