Optiontown is a global travel-tech company that originated from MIT in 2003. We offer innovative airline subscription and ancillary products that transform the way people travel. With a strong international presence, we partner with leading airlines to deliver smarter and more flexible travel experiences.
Job Summary
We are seeking a dynamic and customer-focused professional with at least 2 years of experience in
customer service and sales
. The ideal candidate will handle customer queries, promote services, resolve issues efficiently, and help grow revenue by up-selling and cross-selling Optiontown products.
Key Responsibilities
Respond promptly to customer inquiries through calls, emails, and chat.
Provide detailed information about Optiontown's services, offers, and features.
Assist with bookings, modifications, upgrades, and cancellations.
Actively promote relevant products/services to boost conversions and revenue.
Resolve customer concerns with professionalism and ensure satisfaction.
Maintain accurate records of interactions using internal CRM tools.
Meet daily/weekly targets for service quality and sales performance.
Collaborate with internal teams for seamless customer support and issue resolution.
Required Skills & Qualifications
Minimum 2 years of experience in a customer service and/or sales role.
Excellent communication skills in English - both spoken and written.
Strong customer handling and problem-solving skills.
Ability to up-sell and cross-sell in a service-oriented way.
Familiarity with CRM systems and MS Office applications.
Experience in the
travel, airline, or e-commerce
industry will be an advantage.
Bachelor's degree in any stream (preferred in hospitality, travel, or business).
What We Offer
Competitive salary + performance-based incentives.
Opportunity to work on global airline projects.
Supportive work environment and growth opportunities in a leading travel-tech firm.
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
Paid sick time
Paid time off
Experience:
B2B sales: 1 year (Required)
Language:
English (Required)
Work Location: In person
Speak with the employer
+91 7827248979
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