Job Description

About the role

Welcome to a world where ambitions fly high!

Join our award-winning team of culturally-diverse professionals and take your career to new heights.

We are looking for talented individuals, to be part of our team based at our office in Ahmedabad, India.

Join us as a Customer Service Supervisor!

Based in Ahmedabad Contact Center, you will be responsible to supervise a team alongside you will also be responsible in providing service excellence to customers through telephone, e-mail, fax, web chat or in person in order to achieve customer satisfaction, sell Qatar Airways products and generate revenue and take all possible measures to avoid loss of revenue.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You\xe2\x80\x99ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what\xe2\x80\x99s never been done before.

Together, everything is possible

Qualifications

About you:

• The successful candidate must have the following qualifications:
• Bachelor Degree or equivalent with Minimum 2 years of job-related experience or High School / Diploma or equivalent Qualification with Minimum 3 years of job-related experience
• Experience of GDS, particularly Amadeus
• Having completed IATA or airline Basic Tariff course is preferred.
• Must have Contact Center / Call Center Experience.
• Must have supervisory or leadership experience and ability to take ownership and see tasks through to competition
• Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
• Flexible to work on shifts.
• Can work under pressure

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We\xe2\x80\x99ve grown fast, broken records and set trends that others follow. We don\xe2\x80\x99t slow down by the fear of failure. Instead, we dare to achieve what\xe2\x80\x99s never been done before. So whether you\xe2\x80\x99re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

If you have the right experience and qualification for this role, please submit your application online attaching your most updated CV.

Qatar Airways