Job Description

Job Title:

Customer Service Representative - Inbound International Voice Process

Location:

Sanpada, Near Vashi Station

Shift Timing:

Night Shift

Experience Required:

6 Months-1 Year (International BPO)

Job Overview:

We are seeking a proactive and customer-oriented

Customer Service Executive

to manage

inbound calls from international clients

. The ideal candidate will possess excellent communication skills, a customer-first mindset, and the ability to handle queries with patience and professionalism. This role is focused on providing timely resolutions, accurate information, and maintaining a high level of customer satisfaction.

Key Responsibilities:

Handle inbound calls from international customers with professionalism and courtesy. Understand and resolve customer queries, concerns, and service-related issues. Provide accurate and clear information related to products and services. Ensure a smooth and satisfying customer experience in every interaction. Follow standard operating procedures and quality benchmarks.

Requirements:

Good spoken English with a clear and neutral or US/UK accent. 6 months to 1 year of experience in an

international voice process

(inbound). Comfortable working

night shifts

and handling international clients. Strong problem-solving abilities and basic knowledge of CRM tools.

Job Types:

Full-time, Permanent

Pay:

?18,000.00 - ?35,000.00 per month

Benefits:

Health Insurance

Schedule:

Fixed Shift Monday to Friday Night Shift (US Shift)
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Health insurance
Schedule:

Evening shift Fixed shift Monday to Friday Night shift UK shift US shift
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person