Job Description

We are looking for a

Customer Support Executive

who will be the primary point of contact for customers using the Bullit.in platform. The ideal candidate should have excellent communication skills in

Hindi and English

, a strong grasp of product knowledge, and the ability to resolve customer queries efficiently and empathetically. The candidate should also be capable of

following Standard Operating Procedures (SOPs)

and ensuring that every customer interaction is handled as per defined support processes.

Key Responsibilities

Handle incoming customer inquiries through calls, chats, and emails in Hindi and English. Understand and explain Bullit.in's services and features to new and existing users. Guide users through eligibility criteria and documentation requirements for various government schemes listed on the platform. Address customer complaints, troubleshoot issues, and escalate unresolved queries to the concerned team.
Familiarity with SOPs and adherence to protocols is essential for ensuring service consistency and customer satisfaction.

Maintain detailed records of customer interactions, feedback, and service issues. Follow up with customers to ensure their queries are resolved and they are satisfied with the support. Collaborate with internal teams to stay updated on product & service and changes in processes. Contribute to building a knowledge base for frequently asked questions and support documentation.

Requirements

Minimum

0-1 year of experience

in a customer support or client-facing role.

Fluent in Hindi and English

- both spoken and written. Strong interpersonal skills and the ability to communicate clearly and patiently with a diverse user base. Ability to read and understand customer issues and respond with accurate solutions. Fast learner with the capability to understand Bullit.in's platform and service offerings. Basic computer skills, Excel skills and experience with CRM tools or customer support software is a plus. A problem-solving attitude with a customer-first mindset.

Preferred Qualifications

Bachelor's degree is required.

Familiarity with digital platforms

Job Type: Full-time

Language:

English (Preferred) Hindi (Preferred)
Work Location: In person