We are seeking dynamic and goal-oriented professionals to join our International Voice Support team as Debt Collectors. The role involves interacting with international customers (primarily US-based) to recover outstanding debts, negotiate payment arrangements, and provide excellent customer service while adhering to compliance guidelines.
Key Responsibilities
Make outbound calls to customers in international markets (primarily the US) to collect overdue payments.
Negotiate repayment plans and settlements in a professional and empathetic manner.
Maintain accurate and detailed records of customer interactions and agreements in the system.
Adhere to compliance, regulatory requirements, and company policies during all customer interactions.
Meet daily/weekly/monthly collection and productivity targets.
Handle customer queries, disputes, and escalations effectively.
Provide feedback and share insights to improve collection strategies.
Job Type: Full-time
Pay: ?30,000.00 - ?42,000.00 per month
Benefits:
Commuter assistance
Food provided
Health insurance
* Provident Fund
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