Job Description

About the internship
Selected intern\'s day-to-day responsibilities include:
1. Handle incoming customer calls and emails professionally and courteously.
2. Provide timely and effective support to customers by troubleshooting issues and resolving inquiries promptly.
3. Create and manage support tickets using our internal ticketing system, ensuring accurate documentation of customer interactions and resolutions.
4. Collaborate with other team members to escalate complex issues and ensure timely resolution.
5. Communicate effectively with customers to provide status updates, gather additional information, and ensure a positive support experience.
Skill(s) required
Effective Communication English Proficiency (Spoken) MS-Excel MS-Office Problem Solving
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 12th Aug\'24 and 16th Sep\'24
3. are available for duration of 6 months
4. are from or open to relocate to Pune and neighboring cities
5. have relevant skills and interests
Other requirements
1. Currently pursuing or recently completed a degree in any field or equivalent practical experience.
2. Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely.
3. A customer-focused mindset with a passion for delivering exceptional service.
4. Ability to multitask and prioritize tasks effectively in a fast-paced environment.
5. Proficiency in using computer applications and familiarity with customer support software are pluses.
6. Willingness to learn and adapt to new technologies and processes.
Perks
Certificate Letter of recommendation Job offer
Number of openings
4
About Internship Studio
Internship Studio is a platform developed to help students build their profiles by providing them with the right exposure to develop the required skills in their respective domains. Log in to learn and devour upon the technical and organizational aspects of the corporation. Internship Studio provides industry exposure within your domestic vicinity. Work & learn from the professionals and apply the skills gained towards the construction of a learning-based ecosystem.
Activity on Internshala
Hiring since August 2024
1 opportunity posted