Job Description

About the internship
Selected intern\'s day-to-day responsibilities include:
a. Customer Interaction:
1. Provide exceptional customer service through phone and chat channels.
2. Address customer inquiries, issues, and technical concerns with professionalism and efficiency.
3. Effectively communicate technical solutions in a clear and understandable manner.
b. Technical Troubleshooting:
1. Diagnose and resolve technical issues related to products or services.
2. Collaborate with team members to identify and implement effective solutions.
3. Escalate complex issues to higher-level support as needed.
c. Documentation:
1. Maintain accurate and detailed records of customer interactions and solutions provided.
2. Contribute to the creation and updating of knowledge base articles for common technical issues.
d. Application Process:
1. Interested candidates are invited to submit their resume and cover letter highlighting relevant skills and experiences. Shortlisted candidates will be contacted for interviews.
As a Customer Service/Customer Support Intern specializing in call and chat support for tech support, you will play a crucial role in ensuring customer satisfaction and resolving technical issues. This internship provides a valuable opportunity to gain hands-on experience in a dynamic tech support environment, interacting with customers through both phone and chat channels. You will work closely with experienced professionals to develop your skills in problem-solving, communication, and technical troubleshooting.
Urbanites Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skill(s) required
CRM English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) MS-Excel MS-Office
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 8th Aug\'24 and 12th Sep\'24
3. are available for duration of 6 months
4. have relevant skills and interests

• Women wanting to start/restart their career can also apply.

Perks
Certificate Letter of recommendation Informal dress code 5 days a week Free snacks & beverages Job offer
Number of openings
1
About Urbanites Technologies (P) Limited
Urbanites is a SaaS model (software as a service)-based software development company having its headquarters in Noida- India. We strive to make the optimum use of technology to provide the best when it comes to creating strong brand awareness for our clients at several levels. Our creative & dedicated team ensures that the customers can enjoy maximum advantages for the growth and expansion of their businesses
We have the best of the best technical experts who are not only well experienced in their respective domains but also have the passion to develop perfect skills that are required at the professional front. This lethal combination of attitude & skills has helped our clients to win.
Activity on Internshala
Hiring since August 2021
10 opportunities posted
4 candidates hired