Job Description

About the internship
Selected intern\'s day-to-day responsibilities include:
1. Handling inbound interactions through (chat, email, phone and remote session)
2. Learning to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA
3. Reproducing customer issues and logging tickets to be solved by the engineering team
4. Guiding users on product features and training them to use it effectively
5. Building and maintaining the resources required for technical support (walkthrough, set up guides, help tutorials, emails, and video tutorials)
6. Taking handover from the onboarding team by understanding customers\' persona, their pain points and expectation
7. Measuring support SLA & metrics and improving it continuously
8. Maintaining regular communications with customers about new feature developments and enhancements to the product
9. Gaining product knowledge and working towards improvements on internal processes by identifying the existing bottlenecks
Skill(s) required
English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 10th Sep\'24 and 15th Oct\'24
3. are available for duration of 3 months
4. are from or open to relocate to Noida and neighboring cities
5. have relevant skills and interests

• Women wanting to start/restart their career can also apply.

Perks
Certificate Letter of recommendation Informal dress code
Number of openings
5
About Quick Dry Cleaning
QDC is a B2B vertical SaaS POS & business management application for global retail laundry & dry cleaning businesses. QDC (Quick Dry Cleaning Software) has 700 customers in 47 countries spread across 7 continents.
More than 22 million garments have been processed through Quick Dry Cleaning Software which has resulted in business worth over 2.0 billion INR/yearly.
We help businesses add value by providing the following:
1. Retain existing customers- customized service to clients leads to stickiness
2. Increase business from existing customers - pre-paid packages
3. Add new customers through referrals and stand out professional service
4. Expand - remote control leading to scalability
5. Achieve a healthy work-life balance
Activity on Internshala
Hiring since January 2019
10 opportunities posted