Job Description

About the internship
About Mokobara
We\'re on a mission to help folks who are #GoingPlaces, travel with ease & get there looking sharp. We are a direct-to-consumer - Indian brand launched in January 2020. Mokobara is headquartered in B ngalore. We are on a mission to elevate the joy of travel for people who are #goingplaces. We are obsessed with customers\' happiness and this is exactly what we are looking for in our customer experience team members. Go the extra mile to help our customers as much as possible, wherever possible!
Role - Customer Experience Intern
Responsibilities
- Handling all day to day inbound and outbound queries including calls, emails, social media platforms like Whatsapp, Facebook, Twitter, etc.
- Gathering customer feedback, reviews, and ratings from customers.
- Empathise and understand dissatisfied customers and our target audience.
- The customer is first and always right! Ensure the Turn-Around-Time (TAT) expected by the customer is fulfilled/maintained.
- Uphold the premium experience of the company to the customer base and ownership of end-to-end query resolution.
Requirements
- An ambitious fresher or someone with experience of up to one year can apply.
- Have a basic understanding of all Customer Experience activities including customer calling, social media, analytics, CRM tool management etc.
- Have excellent communication and interpersonal skills, with the ability to be personable yet persistent.
- Should be proficient in English and Hindi. Both written and spoken.
Note: This is an in-office role with timings 10 AM to 7 PM. We have alternate Saturdays working for this role. Candidates will be filtered based on their adherence to this business requirement.
Skill(s) required
Effective Communication English Proficiency (Spoken) Hindi Proficiency (Spoken) MS-Excel
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 23rd Oct\'24 and 27th Nov\'24
3. are available for duration of 3 months
4. have relevant skills and interests

• Women wanting to start/restart their career can also apply.

Perks
Certificate Letter of recommendation Informal dress code
Number of openings
1
About Mokobara
We believe humans are like sharks. They have to keep moving to thrive, to grow & to feel alive. As long as they have a destination in mind, whether it\'s a life goal, career aim, or even a trip - they have a purpose in life. They\'re #GoingPlaces. We\'re on a mission to help folks who are #GoingPlaces, travel with ease & get there looking sharp.
Activity on Internshala
Hiring since July 2024
3 opportunities posted
1 candidate hired