We are seeking a Customer Service Representative to join our US Banking Process team. The ideal candidate will be responsible for providing excellent customer service, resolving inquiries, and ensuring customer satisfaction. Responsibilities:
Respond to customer inquiries via phone, email, and chat.
Provide support and assistance with banking products and services.
Resolve customer issues and complaints efficiently and effectively.
Maintain accurate records of customer interactions.
Adhere to all banking regulations and policies.
Identify and escalate complex issues to the appropriate channels.
* Provide excellent customer service at all times.
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