Job Description

Join our Team as a Customer Service Trainer
Location: Gurgaon : work from office
About the role:
Are you passionate about helping others grow and thrive in their roles? As a Customer Service Trainer, you'll play a key role in shaping the learning journey of new and existing employees. From designing engaging training programmes to delivering impactful sessions and evaluating their success, you'll ensure our people are equipped with the knowledge and skills they need to succeed. If you're a confident communicator with a flair for facilitation and a love for continuous improvement, this is your opportunity to make a real difference.
What makes you a great fit:

• Proven experience in designing and delivering training programmes
• Strong verbal and written communication skills
• Confident presenter with excellent facilitation skills
• Skilled in identifying training needs and tailoring content accordingly
• Knowledge of instructional design and adult learning principles
• Empathetic and approachable with strong interpersonal skills
• Adaptable and flexible in delivery methods and learning styles
• Organised with excellent time management and attention to detail
• Committed to continuous learning and professional development
• Able to evaluate training effectiveness and implement improvements
• Comfortable managing training logistics and maintaining accurate records
• Positive, patient, and persistent in helping others succeed

Key responsibilities:

• Identify learning and development needs through job analysis and stakeholder consultation
• Design and update training materials, presentations, and assessments
• Deliver training sessions in person, online, or through blended learning
• Evaluate training effectiveness using feedback, assessments, and performance data
• Provide support and guidance to trainees, helping them reach their learning goals
• Ensure a safe, inclusive, and engaging learning environment
• Stay current with training methodologies and industry trends
• Manage training schedules, attendance tracking, and documentation
• Promote a culture of learning and development across the organisation

Perks for our People:

• Holidays: 18 days annual leave, + 6 public holidays
• Other Leave: 7 days casual leave, 7 days sick leave
• Development: In-House Training Academy
• Wellbeing: Mental Health support

Who we are:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Our values:
We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.
ED&I:
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
We're the UK's leading business telephony and cloud communications provider.
Delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions.