Job Description

Venue :

Tata Consultancy Services Ltd, IG3 Infra Limited, Magnum, Chennai One IT SEZ- Phase 2 , Thoraipakkam , Chennai ,Tamil Nadu 600097

Experience: 1-6 years





Location: Chennai











TSR -Technical Support Representative





B2 Level proficiency mandatory for Final Onboarding (Through Versant / Talview or



Communication assessment by Trainer)


Mandatory Skills


? Excellent Comm skill (verbal /Written)



? Chat Exp in the previous Roles, Good Typing skills



? 24 / 7 environment including Nightshift and weekends



? Work Location - TCS Offices operating in Chennai or at Indore locations


Good to have


? Experience in Core Tech Support Projects, 6+ months of experience in infra, Storage,



Service Desk



? Experience in Product troubleshooting, resolving issue/tickets



? Knowledge of any Ticketing tool, ITIL knowledge



? Experience in operating in Hyperscaler environment (AWS, Azure, Google Cloud)



? Knowledge and hands-on experience in supporting Google / Microsoft products



? Google Workspace Administrator certification / Microsoft certifications

Location

Chennai

Job Function

BUSINESS PROCESS SERVICES

Role

Executive

Job Id

384677

Desired Skills

Customer Service
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE