Pentoz Technology is a global innovation company at the forefront of digital transformation, offering services across mobile app development, AI, blockchain, web design, and emerging tech solutions. We're passionate about creating smart solutions that empower businesses and elevate user experiences.
Job Summary
We are looking for a proactive and tech-savvy
Customer Support Executive
to join our team. You will serve as the first point of contact for customers, providing timely and effective support across various platforms (email, chat, phone). You'll help troubleshoot issues, answer queries, and ensure our clients have an excellent experience with Pentoz Technology.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, or chat.
Troubleshoot basic technical issues and escalate complex problems to the relevant departments.
Maintain a high level of professionalism and empathy with customers at all times.
Document customer interactions, feedback, and resolutions in internal systems.
Collaborate with internal teams (tech, sales, product) to ensure customer satisfaction.
Follow communication procedures, guidelines, and policies.
Continuously seek to improve customer service processes.
Requirements
Proven customer support experience or experience as a client service representative (preferred).
Excellent communication and interpersonal skills (written and verbal).
Strong problem-solving and multitasking skills.
Ability to work independently and collaboratively in a fast-paced environment.
Familiarity with CRM systems and support tools (e.g., Zendesk, Freshdesk, HubSpot) is a plus.
Technical background or basic understanding of web and mobile technologies is an advantage.
Bachelor's degree in any field (preferably in IT, Business, or Communications).
What We Offer
Competitive salary and performance-based incentives
Flexible working hours and remote work opportunities
A dynamic, global team and collaborative work culture
Continuous learning and development support
Opportunity to work with cutting-edge technology products
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
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