Job Description

About the Company

We are a fast-growing startup in the

student housing & hospitality sector

, currently managing

2,500 beds

and scaling to

4,000 beds by December 2025

. We deliver high-quality service, seamless operations, and a resident-first experience across all our properties.

Role Overview

We are hiring a

Female Customer Support Associate / Telecaller

who will act as the frontline voice for resident queries, support calls, and customer communication. The ideal candidate must be

polished, soft-spoken, confident, and strong in telecalling etiquette

.

Key Responsibilities

Make and receive calls related to resident queries, complaints, or onboarding. Soft and professional communication over

phone, WhatsApp, and email

. Maintain daily call logs, CRM updates, and follow-up records. Coordinate with operations, housekeeping, and maintenance for quick resolution. Handle high-volume calls with patience and clarity. Assist in sales follow-ups, renewals, and feedback calls. Build strong customer rapport and ensure satisfaction.

Requirements

Female candidate only.

0-3 years of customer support, telecalling, or hospitality experience. Excellent English & Hindi communication skills. Polished phone etiquette and confidence in handling different customer types. Ability to multitask and work in a fast-paced environment. Basic knowledge of MS Office and WhatsApp Business.

Why Join Us

Work with a young, dynamic, growth-driven team. Chance to grow into

Senior CSA / Community Relations / Sales

roles. Supportive and professional work environment with learning opportunities.
Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Application Question(s):

Do you have prior experience in telecalling or customer support? Are you comfortable handling high-volume inbound and outbound calls? Are you comfortable working full-time from office? Do you have experience using WhatsApp Business or CRM tools? Are you comfortable coordinating with operations and housekeeping teams? Describe your telecalling or customer support experience in one line.
Work Location: In person