Job Description

Resolving

complaints Processing orders and returns Documenting interactions with customers Providing product and service information Referring customers to superiors when necessary Responding to customer enquiries Answering incoming phone calls Ensure customer satisfaction/maintain high customer satisfaction Inbound sales Maintaining customer records Troubleshooting problems Collecting and analysing customer feedback Empathy and compassion Maintaining solid customer relationships Problem solving Active listening Document knowledge as solution articles Follow communication procedures, guidelines and policies Interpersonal abilities Monitoring customer satisfaction levels Providing customer support Responding to customer reviews Selling the company's products Take ownership of customer issues.

Job Types: Full-time, Contractual / Temporary
Contract length: 60 months

Pay: From ?15,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Work Location: In person