Job Description

:

job Title: Team Leader - Customer Service (Tata 1mg Process)

Location:

Thane (Note: Immediate joining required at Noida)

Industry:

BPO / Customer Service

Positions Available:

10

Salary:

?25,000 - ?28,000 (In-hand)

:

We are hiring

experienced Team Leaders

for the

Tata 1mg Customer Service Process

at our

Thane location

. Candidates must be

immediate joiners

and willing to join first at our Noida facility.

Key Responsibilities:

Manage a team of customer service executives handling inbound queries. Ensure team targets (AHT, CSAT, FCR, etc.) are met consistently. Monitor daily performance and provide coaching & feedback. Prepare performance reports and handle escalations. Conduct regular team meetings and briefings. Coordinate with quality and operations teams to drive improvements.

Requirements:

Minimum

1 year of experience

as a

Team Leader

in any

customer service or inbound BPO process

. Excellent communication and team management skills. Proficiency in handling reports and performance metrics.

Qualification:

HSC / Graduate (Any stream). Should be a

team player

, adaptable, and performance-driven.

Immediate joining

is mandatory. Willing to relocate or join at

Noida

temporarily if required.

Benefits:

Attractive in-hand salary: ?25,000 - ?28,000 Career growth opportunities within Tata 1mg process. Supportive and dynamic work environment
Job Type: Full-time

Pay: ?20,060.44 - ?25,542.41 per month

Benefits:

Provident Fund
Experience:

team leader : 1 year (Preferred) Customer service: 1 year (Preferred)
Work Location: In person

Speak with the employer

+91 9630328706