Job Description

Responsibilities:
1. Lead and supervise a team, ensuring they meet performance targets and deadlines.
2. Utilize expertise in email communication and Excel sheets to streamline workflow and optimize team productivity.
3. Provide training and support to team members in utilizing email and Excel tools effectively.
4. Monitor team performance and conduct regular evaluations to identify areas for improvement.
5. Coordinate task allocation and workflow management to ensure smooth operations.
6. Resolve escalated issues and conflicts within the team promptly and professionally.
7. Adaptability to work in rotational shifts as required by business needs.

Requirements:
- Previous experience in team leadership with proficiency in email communication and Excel sheets.
- Strong organizational, communication, and interpersonal skills.
- Ability to work effectively in

rotational shifts.

Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Application Question(s):

Are you open for rotational shift? Do you know Ms. Excel for reporting, tracking etc? When can you start? What is your current salary? Where are you currently located?
Experience:

Team leader in International BPO/contact center: 1 year (Required)
Work Location: In person