Lead, manage, and mentor a team of telecallers to achieve performance targets.
Monitor daily operations to ensure high productivity and quality standards.
Develop and implement strategies to improve team efficiency and success.
Conduct regular training sessions to enhance team members' skills.
Handle escalated calls and resolve customer queries effectively.
Analyze team performance metrics and prepare reports for management.
Foster a positive and collaborative work environment.
Requirements
Experience in a BPO setting, with at least 1 year in a leadership role.
Proven track record of meeting or exceeding team targets.
Excellent communication, leadership, and motivational skills.
Ability to manage performance metrics and provide constructive feedback.
Why Join Us?
Opportunity to grow with a fast-paced organization.
Competitive salary and incentives.
Supportive work environment with an emphasis on career development.
Job Types: Full-time, Permanent