Job Description

Job Title: Team Leader

Job Overview:

We are looking for a

Team Leader - Operations & Coordination

to manage and mentor a team of calling executives and project coordinators. The ideal candidate will have strong leadership, task management, and reporting skills to ensure smooth execution of client deliverables, team productivity, and inter-department coordination.

Key Responsibilities:

Supervise, guide, and mentor a team of calling executives and project coordinators Assign tasks, track progress, and ensure deliverables are completed on time Monitor team performance using KPIs and maintain quality standards Coordinate with multiple departments to ensure seamless execution of incentive schemes and operational workflows Prepare, review, and share Excel/Google Sheet-based reports, dashboards, and updates Manage client and internal escalations to ensure timely resolutions Conduct regular training, motivation, and feedback sessions with the team Foster a collaborative, productive, and growth-oriented work environment

Required Skills & Qualifications:

Minimum 1

-5 years of team handling experience

Strong

leadership, organizational, and people management skills

Excellent

verbal and written communication

skills Proficiency in

Google Sheets/Excel

(Pivot Tables, Formulas, Dashboards)
Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹450,000.00 per month

Benefits:

Food provided Paid sick time
Experience:

Team management: 1 year (Required)
Language:

English (Required)
Work Location: In person

Speak with the employer

+91 7876212244